FREQUENTLY ASKED QUESTIONS

GENERAL

Zayn Deals is a mobile application offering exclusive offers in the form of coupons, mainly based on the ‘1 buy = 1 free’ concept, for various activities and establishments in Marrakech.

To become a member, download the application from the App Store or Google Play, create an account by following the instructions and choose a subscription for instant access to all our offers.

At present, our offers are available exclusively in Marrakech, but we plan to extend our network to other cities in the future.

The application is available in French and English, so you can choose your preferred language in the application settings.

Zayn Deals products, such as our specific year packs (for example, Zayn Deals Marrakech 2024), are valid for a full calendar year. The validity period runs from the date of purchase to 31 December of the current year, unless otherwise stated.

If you forget your password, use the ‘Forgot your password?’ option on the login page. Enter your email address to receive reset instructions.

Using a Zayn Deals coupon is a simple and secure process:

 

  1. Find your offer: Launch the Zayn Deals app and browse to find the offer you want to use. Check that the offer is applicable at the selected merchant.
  2. At checkout: Before asking for the bill, inform the merchant that you would like to use a Zayn Deals offer.
  3. Merchant validation: On the application, select the coupon and present it to the merchant so that they can enter their PIN code.
  4. Offer confirmation: Once the PIN code has been entered and the offer validated, the merchant will adjust your bill accordingly, applying the offer discount.
  5. Take advantage of the savings: With the adjusted bill, you can now enjoy your visit knowing you’ve saved thanks to Zayn Deals.

You can browse the available merchants by opening the application and navigating through the different service categories and sub-categories.

The use of Zayn Deals offers is subject to certain rules and restrictions to ensure a smooth and enjoyable experience for all our users. Here’s a quick overview of how to take advantage of our offers:

 

  1. Look for the offer you want: Before taking advantage of an offer, make sure it is applicable to the point of sale where you are. You can check the validity of the offer directly in the Zayn Deals application.
  2. Indicate your intention to use an offer: When you are ready to pay your bill, inform the merchant that you wish to use a Zayn Deals offer. This will prepare the discount process before the transaction is finalised.
  3. Activate the offer: Select the offer on your app and show it to the merchant.
  4. Validation by the merchant: The merchant will enter their PIN code or scan the QR code provided to validate the offer. This step is crucial to ensure that the offer is correctly applied.
  5. Receipt of the adjusted invoice: After validation, the merchant will adjust your invoice by deducting the free item or applying the corresponding discount.
  6. Take advantage of your savings: With the adjusted bill, you can now enjoy your savings and continue your experience in Marrakech.

 

For detailed information and specific restrictions, please see our full usage rules in the app or on our website. Make the most of Zayn Deals by following these simple guidelines for a better experience for all.

Zayn Deals offers are always valid, 7 days a week, without exception.

You can use one offer per visit to a partner, unless the offer conditions specify otherwise.

If you encounter any difficulties or have any questions, please do not hesitate to contact our customer support team via the application or by email at contact@zayndeals.app

You can cancel a coupon redemption at any time before the merchant enters their 4-digit PIN code and a reference number is generated. Once the merchant has entered their PIN code and the process has been validated, it is impossible to modify, cancel or stop the redemption. If you encounter any problems using your voucher, please do not hesitate to contact our customer service department for assistance.

PAYMENTS / REFUNDS

If you’ve made a mistake when placing your order, don’t worry, we’re here to help. Simply contact our customer service team at contact@zayndeals.app and we’ll do our best to resolve your issue. As long as no offers have been redeemed on your Zayn Deals app, we should be able to refund your order within 30 days of purchase.

Yes, all members can request cancellation of a new or automatically renewed membership within the first 30 days, provided no offer has been used and the product is unused. To initiate the cancellation process, please contact Customer Services by email at contact@zayndeals.app

CONTACT CUSTOMER SERVICE

  • Email: For feedback, questions, or any other comments, please email us at contact@zayndeals.app. We aim to respond to all emails within 48 hours. For a quicker response, we recommend using live chat.

We’re here to make sure your experience with Zayn Deals is as smooth and efficient as possible. Please don’t hesitate to contact us if you need any assistance!

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